Confirm Modal

ComboBooking.com is a travel-specialized intermediary platform that directly connects consumers with partners (such as travel agencies, accommodations, and other travel product providers). The platform offers easy registration, strong exposure, efficient settlement, and self-managed promotional event features.

This agreement is made between Coach Travel Co Ltd, headquartered in Hanoi (hereinafter referred to as “ComboBooking”), and registered partners (hereinafter referred to as “Partner”) who supply products through the ComboBooking online platform. Its purpose is to clearly define the rights, obligations, and conditions between the two parties.

Article 1 (Purpose)
The purpose of this agreement is to define the necessary provisions for the Partner to register, operate, and sell travel-related products through the ComboBooking platform, thereby clarifying the rights and responsibilities of both parties and establishing a foundation for mutual cooperation.

Article 2 (Parties to the Agreement)

1. ComboBooking:

• Company Name: Coach Travel Co Ltd

• Location: Hanoi, Vietnam

• Website: www.combobooking.com

2. Partner: (Information to be replaced with data provided via ComboBooking.com registration)

• [Partner Name]

• [Partner Address]

• [Partner Contact Information]

• [Partner Email Address]

Article 3 (Formation of Contract)

1. The contract is established when the Partner registers as a member on the ComboBooking website, completes the Partner registration process, and agrees to this agreement.

2. The contract becomes effective upon the Partner’s online agreement and submission, and remains valid until the Partner withdraws from the platform or ComboBooking terminates the agreement.

3. This agreement is executed in electronic form and holds legal effect based solely on the parties' electronic agreement without the need for a written signature.

Article 4 (Definitions)

1. “Commission Fee” refers to the fee that the Partner pays to ComboBooking for the services provided.

2. “Settlement Date” refers to the date designated by the Partner.

3. “Product” refers to all travel-related products and services registered and sold by the Partner on ComboBooking’s online platform.

4. “Partner ID” refers to the unique identifier assigned to the Partner by ComboBooking.

5. “Authorized Promotional Content” refers to promotional content, information, codes, tools, or images provided by ComboBooking to the Partner.

6. “Service” refers to travel, activities, and experiences provided through the ComboBooking platform.

7. “Customer” refers to a visitor who completes a service booking via the Partner’s page.

8. “Content” refers to all descriptive information related to services listed on the ComboBooking booking platform, including product descriptions, guest reviews, metadata, cancellation policies, no-show policies, general terms of the operator, as well as photos, videos, updates, modifications, replacements, additions, or blogs.

9. “Customer Data” refers to personally identifiable information including but not limited to the customer’s name, address (including email address), credit card details, and other confidential or personal information.

10. “Intellectual Property Rights” refers to all rights including patents, copyrights, inventions, database rights, design rights, registered trademarks, trade names, brands, logos, service marks, know-how, utility models, unregistered designs, and related applications, as well as rights to trade names, company names, domain names (including top-level domains such as .COM, .NET, .co.th, .hk, .sg, .tw, etc.) and any other similar rights or obligations existing in any region or jurisdiction around the world.

Article 5 (Service Provision Conditions)

1. ComboBooking reviews and approves the products registered by the Partner before they are published and available for sale on the platform.

2. ComboBooking supports sales by providing product exposure, promotional tools, and a reservation system, and ensures the protection of both customer and partner information.

Article 6 (Payment and Settlement Terms)

1. Settlement is made once per month, during the month following the end of the travel service.

2. Settlement is processed only to the Partner's pre-registered account and is paid after deducting refunds, commissions, and other applicable charges from the total sales of the previous month.

3. Detailed formula:

(Sales Amount Customer Cancellation Penalty) – (Online Transaction Fee Refund Amount Partner Cancellation Penalty) = Final Settlement Amount

4. In case of cancellations by the Partner or the customer, the applicable commission and refund terms follow the platform policy.

Article 7 (Partner Rights and Obligations)

1. The Partner is responsible for product registration, inventory, pricing, schedule management, and reservation approval.

2. The Partner may freely configure advertisements and promotional events. Advertising commissions based on sales revenue are as follows:

• Power Product Ads: 5%

• Recommended Product Ads: 3%

• Banner Ads: 2%

3. The standard online commission rate is 10%, but the Partner may choose to increase it at their discretion.

Article 8 (Confidentiality)

1. All information obtained during the contract process shall be kept confidential.

2. The confidentiality obligations under this article shall remain in effect even after the termination of the contract.

Article 9 (Intellectual Property Rights)

1. The Partner shall not infringe upon ComboBooking’s intellectual property rights, and any promotional content provided shall not be used for purposes other than this agreement.

2. In the event of any legal disputes regarding images or materials provided at the time of product registration, the Partner shall bear full responsibility.

Article 10 (Data Protection)

1. Both parties shall comply with applicable data protection laws.

2. Customer data must be stored and managed securely.

Article 11 (Liability and Compensation)

1. The Partner shall be responsible for any damages caused by errors in the registered content or inadequate fulfillment of services.

2. ComboBooking may claim compensation from the Partner for damages arising from a breach of contract.

3. ComboBooking acts solely as a platform operator and does not bear direct legal responsibility for the quality, safety, or fulfillment of the products and services provided by the Partner.

Article 12 (Customer Claims and Incident Response)

1. Incidents and Claims During Product Delivery

• The Partner shall bear primary responsibility for all incidents, damages, and customer complaints related to the services and products provided to customers (such as tours, accommodation, transportation, meals, experiences, etc.).

• In the event of disputes, complaints, safety incidents, or service failures, the Partner must immediately notify ComboBooking and respond sincerely.

2. ComboBooking’s Role

• ComboBooking serves as a mediator between the customer and the Partner as the platform operator and, if necessary, provides guidelines on claim handling procedures, scope of compensation, and communication protocols.

• ComboBooking shall not bear direct legal liability for incidents or claims, and may hold the Partner accountable for damages caused by avoidance of responsibility or delayed response.

3. Compensation and Refund Handling

• If refunds, compensation, or re-service are required for the customer, the Partner shall handle the matter independently in consultation with ComboBooking. ComboBooking may deduct the related costs from the settlement amount.

• In handling claims, protecting customer trust is the top priority. In the event of repeated issues caused by the Partner, ComboBooking may take measures such as contract termination or suspension of product exposure.

Article 13 (Termination of Contract)

1. The Partner may withdraw at any time, and the contract shall terminate immediately upon withdrawal.

2. Any liabilities or damages incurred during the contract period shall remain valid even after termination.

3. ComboBooking may terminate the contract with prior notice in the event of a breach of contract.

4. If contract violations or customer claims accumulate three times or more, ComboBooking may impose sanctions such as suspension of product exposure or termination of the contract without further notice.

Article 14 (Dispute Resolution)

1. This contract shall be governed by the laws of Vietnam. In the event of any disputes regarding interpretation or application, the court with jurisdiction over ComboBooking’s headquarters shall resolve the matter.

2. If this agreement is provided in multiple languages, the Vietnamese version shall prevail in interpretation.