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What do I do if I find an inappropriate review?
If you find an inappropriate review, you can report it by clicking the 'Report' button at the bottom of the review. Our team will check and take appropriate action. |
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When will my review be published?
Your review will be published within 24 hours after it goes through the review process. If there is inappropriate content during the review process, a request for correction may be made. |
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Can I edit or delete a review I wrote?
Yes, you can edit or delete your review at any time. Simply go to the page where you wrote your review and select the edit or delete option in the 'My Reviews' section. |
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Can I attach photos or videos to my review?
Yes, you can attach photos or videos when writing a review. Click the ‘Attach File’ button to select and upload the desired file. Visuals are very helpful to other travelers. |
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How to write a good review?
To write a good review, please include: 1. Summary of the overall experience of the tour 2. Professionalism and friendliness of the guide 3. Detailed description of places visited and activities 4. Evaluation of other services such as accommodation, transportation, etc. 5. Positive points and areas for improvement |
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How do I write a review?
To write a review, log in to our website and go to My Page. There is a section on My Page to write reviews of past tours, where you can enter your review along with the rating and click the 'Submit' button. |
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What should I do if I am not satisfied with the tour service?
If you are not satisfied with the tour service, please provide feedback to customer service after the tour ends. We will do our best to solve your problem. |
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What if an emergency arises during the tour?
Report the situation to your guide immediately. Your guide will respond to emergency situations and provide assistance if necessary by liaising with local emergency services. |
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What do I do if I develop an allergy or food problem while eating?
Please inform the guide of any allergies or special dietary requests before dining. If any problems arise, notify your guide immediately so that necessary action can be taken. |
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What should I do if I have difficulty communicating with the guide?
If you have difficulty communicating with the guide, you can contact the tour company's customer service center to resolve the problem. We have prepared various means of communication where possible. |